FAQs

Who is Bind America?

Bind America is the online division of Gateway Bookbinding Systems Ltd. Gateway is the manufacturer of the widely recognized brand PLASTIKOIL®. Founded in 1965, Gateway has over 60 years of experience in the print and finishing industry. Gateway also designs and manufactures equipment for plastic spiral binding. Unlike many online retailers that simply put up a website and drop ship from multiple locations – Bind America has a real brick and mortar location. We are real people – not just offshore chat operators. Bind America operates from Gateway’s head office in Winnipeg, Canada with U.S. distribution through North Dakota.

Why choose Bind America for your plastic spiral binding supplies?

At Bind America, we understand the process of plastic spiral binding better than anyone. It’s what we do – it’s all that we do – 24 hours a day. We have an onsite team of engineers whose only focus is that of improving finishing solutions. We also have an onsite trade bindery that not only services our local market but also serves as a test location for our products and equipment. We are here to answer your questions and help you produce the best looking report / book / presentation possible.

What are the benefits of plastic spiral binding?

Plastic spiral binding – often called coil binding – is a very popular type of binding. It is extremely durable and doesn’t distort when shrunk-wrapped, boxed or mailed during shipping. PLASTIKOIL® is available in 45 different colors! A plastic spiral bound book will lay flat on a desk when opened, and you can open the book a full 360 degrees. This is a great choice for school agendas, equipment manuals, cookbooks, presentations or reports – anything that is frequently referenced. Plastic spiral binding is also the only mechanical binding that does not require a machine to apply the binding. 

Do you offer any environmentally friendly binding?

Yes! Our PLASTIKOIL® Envirokoil® binding is a plastic spiral binding that is produced from over 95% post-commercial waste. Basically discarded PLASTIKOIL® binding offcuts gets re-ground and re-processed into Envirokoil®. This product in itself can also be recycled over and over again.

Due to the myriad of colors that go into this product, Envirokoil® is only available in a black or dark green color. It has become a very popular binding choice for those that are concerned about our environment. 

How long does it take to receive my order?

At Bind America, we work hard to maintain an inventory of all of the items that we offer on our website. We are able to ship most orders within 24 to 48 hours. The majority of shipments are sent via Ground UPS (unless otherwise specified) and will take between 1 to 6 business days in transit (depending upon your location). Once your items ship, if you have provided an email address, you will receive an email notification with a UPS tracking number so that you may track your shipment.

What if I need help with a machine?

At Bind America we are always happy to answer questions about service and support for the machines that we sell. We maintain a spare parts inventory and can provide you with a parts schematic to help you determine precisely the spare or replacement part you may need. 

 If you don’t want to tackle a machine repair yourself, you may send in the machine for an assessment by our team of engineers. You are responsible for the inbound and return freight costs. Once the machine arrives back at our Bind America location, we will provide you with a written repair estimate plus return freight charges. We will only proceed with the repair with your written authorization and payment will be processed to your credit card when the repaired machines is shipped back to you.

What is your return policy?

Authorized returns only of Black or White coil within 30 days of order date. Machine returns must also be within 30 days of order dat. All returns are subject to a 20% re-stocking fee. You will also be responsible for freight charges; however, we will pay the return shipping cost and waive any re-stocking fee if the return is a result of our error (ie. Wrong color shipped).

All equipment systems returned must be insured for the original purchase amount. If the item is damaged and is not insured, you will be responsible for covering all damage costs.

To schedule a return of an item, please email returns@bindamerica.com for an RMA number. You must obtain an RMA number prior to returning any product. The RMA number should be marked clearly on the outside of the package/box.

What methods of payment do you accept?

We accept Visa, Mastercard and American Express credit cards.